UCaaS & CONTACT CENTER
Unified Communications as a Service (UCaaS)
Are you still using a traditional voice service with expensive on-premise equipment? You may want to consider Unified Communications as a Service. UCaaS combines all of your voice, messaging, and collaboration functions onto a single platform that delivers a complete, integrated business communications solution. When using an all-in-one solution from a single vendor on a unified communications platform, you can help your company’s productivity while keeping costs down.
Features & Benefits
· Provide a consistent feature set & user experience
· Optimize communications with enterprise-class service
· Integrate BYOD smart devices into business phones
· Manage your entire system whenever, wherever you want
· Seamlessly integrate with business applications
· Local virtual phone numbers
· Initial cost savings
· Ongoing cost savings
· Employee mobility
· Reliable uptime
· Quick install
· Easy to use
· Scalability
· Secure
CASE STUDY: AN AUTO DEALER SOLUTION
Purple Cloud is currently the only company in the automotive space that combines chat, text, call tracking in a single platform making it one of the fastest growing automotive vendors.
Download PDF | NTS Auto Dealer Website >
Contact Center
NTS can help you provide your customers with a smart, positive experience, so you can win a lifetime of loyalty. Customers can choose fast and efficient self-service on the channels they prefer with an agent available to help as needed. It’s always seamless and context-driven. Your agents can stay in sync and keep pace with customer expectations. With a consolidated view of relevant information, they can exceed expectations and reach greater outcomes, faster.
Better Customer Experience
Take advantage of a cloud-based customer experience solution that lets you utilize all the tools at a fraction of the price. A UCaaS model allows businesses to purchase the technology they need — reducing the dependence on internal IT support.
Advantages of Contact Center
Leading providers cloud contact center arena (all the leaders in Gartner Magic Quadrant): inContact, Five9, TalkDesk, ConnectFirst, Genesys, 8×8, TCN, Fusion, Mitel, Serenova, EvolveIP, Broadsoft.
We have executive leadership with years of experience building the channels for the nation’s largest contact center provider.
We protect you with comprehensive leader registration process. We have complete understanding of how each UC provider ties in to these contact center providers.
3rd party knowledge based on products that tie into contact centers, PBX, WFM, CRM, WFO, IVR, DaaS & VDI.
With more than 150 contact center vendors, we sift through the good to find the great vendors for your customers.
NO OBLIGATION ASSESSMENT
Contact us today and we will provide a free assessment.
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